Shipping policy

At EASTKA, we ensure a smooth shipping process by providing clear details on shipping methods, delivery timelines, order processing, tracking, and issue resolution. Our goal is to handle every order with care and efficiency, keeping you informed at every stage until delivery.

Shipping Method and Tentative Delivery Time

Shipping Method

Estimated (Tentative) Delivery Time

 

Standard Shipping

12 - 15 Business Days (tentative)

 

Note: Please note that estimated delivery times are tentative and may be affected by external factors such as weather conditions, customs processes, and other unforeseen circumstances.

Order Confirmation and Processing

Once an order is placed, we aim to confirm it within 24 hours. After confirmation, the order is processed and prepared for shipment. Generally, orders are dispatched within 2-3 business days (tentative), depending on product availability and warehouse capacity.

Upon dispatch, you will receive a confirmation email containing tracking information, allowing you to monitor your order until it reaches your doorstep.

Estimated Delivery Times

The estimated delivery times, based on the shipping during checkout, are as follows:

  • Standard Shipping: Delivered within 12-15 business days (tentative).

These timelines are tentative and subject to variations due to factors such as weather disruptions, flight delays, customs clearance durations, and other external influences. For real-time updates, we recommend checking your tracking information regularly from EASTKA order tracking page .

Tracking and Issue Resolution

We are dedicated to ensuring a smooth shipping process. If you encounter any issues, our customer service team is readily available to assist.

Common Concerns and Resolutions:

  1. Delayed Delivery:

    • Review the tracking information provided in your confirmation email.
    • If delays continue, please contact our customer service team for further assistance.

  2. Delivered but Not Received:

    • If tracking shows the order as delivered but you have not received it, contact us immediately.
    • We will initiate a thorough investigation and work swiftly to resolve the matter.

  3. Missing or Incorrect Items:

    • Should you receive an incorrect or incomplete order, please inform our customer service team within 24 hours of delivery.
    • We will ensure that any discrepancies are corrected promptly.

Need Further Assistance?

For any additional shipping-related queries, feel free to reach out to our customer service team through Live Chat on the website page.