Shipping Policy

At EASTKA, we ensure a smooth shipping process by providing clear details on shipping methods, delivery timelines, order processing, tracking, and issue resolution. Our goal is to handle every order with care and efficiency, keeping you informed at every stage until delivery.

Order Confirmation and Processing

Once an order is placed, we aim to confirm it within 24 hours. After confirmation, the order is processed and prepared for shipment. Generally, orders are dispatched within 2–3 business days (tentative), depending on product availability and warehouse capacity.

Upon dispatch, you will receive a confirmation email containing tracking information, allowing you to monitor your order until it reaches your doorstep.

Estimated Delivery Times

The estimated delivery times, based on the shipping method selected at checkout, are as follows:

Standard Shipping: Delivered within 9–10 business days (tentative)

These timelines are subject to change due to external factors such as weather conditions, flight delays, and customs clearance procedures. For real-time updates, we recommend checking your tracking information regularly via the EASTKA order tracking page.

Duties and Taxes

Please note that all applicable customs duties, taxes, and import fees are the responsibility of the customer. These charges are not included in the product price or shipping cost and must be paid directly to the appropriate authorities upon delivery.

Additional Checkout Requirement for Mainland China

For orders shipped to Mainland China, buyers will encounter an additional mandatory field at checkout to collect their Resident ID number, officially known as the People's Republic of China Resident Identity Card (中华人民共和国公民身份号码). This is required to comply with customs and shipping regulations.

Field Details:

The Resident ID number is 18 characters long
Built-in validation ensures accurate entry
Buyers without a Resident ID may enter their passport number instead

Purpose:

Used for customs clearance
Appears on shipping labels, invoices, and refunds
Automatically added to shipping labels via Shopify Shipping or Oberlo

Tracking and Issue Resolution

We are dedicated to ensuring a seamless shipping experience. If you encounter any issues, our customer service team is here to help.

Common Concerns and Resolutions:

Delayed Delivery:
- Check the tracking link in your confirmation email
- If delays persist, contact our support team for assistance
Delivered but Not Received:
- If your order is marked as delivered but hasn't arrived, reach out to us immediately
- We will initiate an investigation and work to resolve the issue swiftly
Missing or Incorrect Items:
- If your order is incomplete or contains the wrong item, notify our support team within 24 hours of delivery
- We will ensure the issue is corrected promptly