Return Window: Returns are accepted within 2 business days of receiving your order.
Eligibility: Returns are accepted under the following conditions:
The product received is damaged or defected.
The product is not the correct size or color.
The product delivered is not what was ordered.
Items must be unused, unwashed, and in their original packaging with all tags attached.
Approval & Inspection: Once we receive and inspect the returned item, we will notify you about the approval status of your return.
Returns for any other reasons will not be accepted. Products must be returned in their original condition, with all tags attached.
To initiate a return, please contact our customer support team through our website. Once approved, you will receive return instructions. Customers are responsible for return shipping costs unless the item received is defective, incorrect in size or color and not what was ordered.
Once your return is approved and processed, Refunds will be issues within one working day provided in the form of an EASTKA Gift Card, equivalent to the value of the returned product. This Gift Cardcan be conveniently used for future purchases on EASTKA.
EASTKA provides following shipping method:
Standard Shipping: Delivery within 12-15 business days (tentative).
The time may vary due to external factors such as weather, customs, or other unforeseen circumstances.
Orders are typically confirmed within 24 hours and dispatched within 2-3 business days depending on product availability.
You can easily track your order through our Order Tracking Page. Simply click Track Order on the Home Page, enter the required details, and view your order status instantly.
First, check your tracking information. If the delay persists, contact our customer service team for assistance.
If your tracking information shows that the package has been delivered but you haven't received it, please contact our Support Team immediately to initiate an investigation.
If you receive incorrect or incomplete items, please notify our customer service team within 24 hours of delivery. We will promptly resolve the issue.
Your refund will be issued in the form of an EASTKA Gift Card after confirmation from our Customer Support team.
We sincerely apologize! This option isn’t available at the moment, but we’re working hard to introduce it soon and enhance your experience.
No, you can checkout as a guest. However, creating a EASTKA account will
enhance your shopping experience.
• You can save your shipping and billing information to
ensure a faster checkout process
• You will be kept up to date with exclusive offers, sales and updates
• You can track your orders and review your order history
To create your EASTKA Online Account, follow these simple instructions:
• For desktop users: Click on the Account icon on the top
right. Next, click on “Create Your Account”. Enter your details and register
• For mobile users: Go to the menu and click on the Account icon. Enter your
details and register
